Webcast: Managing a Remote Helpdesk & Staff

Providing a hassle-free, remote helpdesk experience that balances end-user expectations with the SLAs of your IT resources doesn’t have to be a challenge. In this webcast, we’ll show you some tips and best practices to fully realize the potential of your IT service management solution, so you’re able to keep both end users and your IT team happy while demonstrating value of IT to the business. 

In this latest third installment of our KACE webcast series, you’ll learn how to:

• Work collaboratively, efficiently and productively 
• Implement and optimize your help desk self-service capabilities 
• Remotely access and respond to tickets anytime, anywhere
• Meet SLAs and support customers regardless of where they reside