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KKE: How to Build and Improve Your Service Desk Workflows

Event Details

On Demand
  • Recorded Date:Sep. 04, 2024

Does your organization utilize outdated or cumbersome processes that slow down the service desk? Without standardized workflows, service quality can be inconsistent and lead to delays in issue resolution.

A service desk workflow is a structured way of handling custom queries and technical issues. Essentially, it is a step-by-step plan that helps support teams organize and solve problems efficiently. 

Tune in to this on demand KKE session, where we cover:

  • Ticket templates vs. process templates
  • Examples of process templates
  • How to create a template

Event Details

On Demand
  • Recorded Date:Sep. 04, 2024

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